Community Bulletin Board

ReadyChesCo: Chester County is Upgrading
its Emergency Service Alert System
 
Your safety, and the safety of everyone who lives, works or visits Chester County, is our top concern. Because of this, we are upgrading the emergency notification system that you already subscribe to. The new system – much more technically advanced and flexible – is called ReadyChesCo. Because of updated security measures in the new emergency notification system, ReadyChesCo requires you to create a new account. I ask that you please take a few moments to sign up at www.ReadyChesCo.org to ensure all your contact details are up to date and accurate. ReadyChesCo notifies you during a major crisis or emergency, and will also deliver important alerts such as weather, health or community notifications. Because it is an “opt-in” service, you will only receive the alerts that you request, via email, phone or text messaging. The success of this service relies on YOU. Providing us with your latest contact information is the only way to ensure that we can contact you in an emergency. Please sign up at www.ReadyChesCo.org - it only takes a few minutes to create your account! How does the ReadyChesCo emergency notification system work? The process begins when Chester County issues a message about a current or imminent safety hazard or emergency. ReadyChesCo sends the message to your first choice of contact – email, phone or text message, and we will ask you to confirm receipt. If you unable to confirm receipt of the message on your first choice of contact, the system will move on to your second choice, and so on. The flexibility of ReadyChesCo allows for more specific community and regional notifications to be sent to you, but only what you choose. As you complete the registration process on ReadyChesCo, you will see additional options for types of information you would like to receive from your local municipality, as well as Chester County government programs and services. Thank you for your participation in this important program – and please spread the word about the new ReadyChesCo notification system. Your safety is our top concern, and ReadyChesCo will deliver emergency messages to you in seconds, when seconds count! For questions, please contact: ready@chesco.org or call 610-344-4779. Chester County Respects Your Privacy. Chester County will never share or distribute your personal information, unless required to do so by law. Additionally, Chester County will never use your information for any purpose other than to send notifications or information that you have registered for on ReadyChesCo.
VERIZON FiOS TV STILL NOT AVAILABLE IN FRANKLIN TOWNSHIP
Verizon continues to direct residents to call the Township to complain about holding up a contract for FiOS TV services. THIS IS NOT TRUE. Since early 2013 the Township has been waiting for Verizon to present us with a franchise agreement. Verizon's management acknowledges that Verizon most likely will not provide FIOS TV to Franklin Township. If you speak to a Verizon sales representative who blames the holdup on the Township, please get the name of the representative and contact Ms. Janet Miller, Manager for Franchise Video Services for the state of Pennsylvania by email to Janet.miller@verizon.com or call her at 
(717)562-5052. The Municipal Representative, Mr. Douglas R. Smith, (610-429-8003/ douglas.r.smith@one.verizon.com) does not return calls or emails. Neither will his supervisor, Anthony A. Lewis at 202-515-2488 or email at Anthony.a.lewis@one.verizon.com. Click Here for more information.

Modernized PennDOT Customer Care Website to Allow Easier Submissions, Responses to Customer Roadway Concerns 

Harrisburg, PA – The Pennsylvania Department of Transportation (PennDOT) has modernized its online Customer Care Center – customercare.penndot.gov – to make it easier to report concerns on state-maintained roadways with new mapping capabilities, optional photo uploads and a mobile-friendly interface.

“We continually look for ways to use technology to improve our customers’ experience, and our new Customer Care Center makes it easier to share their concerns or feedback,” PennDOT Secretary Leslie S. Richards said. “The public reports help us in our roadway maintenance and safety responsibilities, and this modernization will ensure we get better information from our customers right from the start.”

The modernized service sorts concerns into categories: road or bridge conditions; removing something from a roadway; traffic, signs or signals; ongoing roadwork or projects; or general questions and concerns. Users can map their current location to document a concern or choose an address or roadway, as well as other relevant location information, and even upload photos related to the concern. These descriptions will provide better information for PennDOT staff and can reduce the amount of time needed to gather more information from customers submitting concerns.

As of September 30, the previous Customer Care Center had nearly 45,000 concerns submitted this year, with more than 96 percent of those concerns being resolved.

Motorists are asked to be as specific as possible when providing locations of concerns. Motorists should report the county, municipality, street name, and state route number, which can be found on small black and white signs posted along state highways. In addition, a description of any familiar landmarks would be helpful for PennDOT to locate the problem area.

Maintenance concerns will be corrected as soon as possible. Emergency road repairs, such as road wash-outs, are handled on a top-priority basis.

Concerns may also be reported through 1-800-FIX-ROAD (1-800-349-7623), though the number should not be used to report traffic accidents, disabled vehicles or other emergencies. Motorists should continue to call 911 to report these types of emergencies.

Customers with questions or concerns related to driver or vehicle services should visit www.dmv.pa.gov. For concerns related to the Pennsylvania Turnpike, visit the Turnpike Commission website at www.paturnpike.com.

  
New 511PA Mobile App Puts Traveler Information in Drivers’ Hands
Travelers in Pennsylvania can now get better traffic information before and during a trip with PennDOT’s new, free 511PA mobile app.
Click Here for more information